Privacy Policy West Thames Physiotherapy Ltd

1. What this Privacy Policy covers

This is the privacy Policy for West Thames Physiotherapy Ltd. West Thames Physiotherapy Ltd is dedicated to protecting the confidentiality and privacy of information entrusted to us. The data controller is West Thames Physiotherapy Ltd.

2. Personal information we collect

Your personal details including your name, postal and billing addresses, email addresses, phone numbers, date of birth, employment status, next of kin and physical or mental health condition.

3. How we collect and use your personal information

We will only collect your personal information in accordance with data protection laws.

We may use your personal information to contact you in response to your communications.

4. Why do we process your personal information

We will only collect and use your personal information if you have consented for us to do so.

We may use and process your personal information where we have sensible or legal grounds for doing so. We use this information to i) provide a legal record of treatment ii) to provide continuity of care iii) to contact you during the course of your treatment iv) to contact you with updates or information that may be of benefit to you.

5. How long do we keep your personal information

We will keep your personal data for a period required by law currently a minimum of 8 years after treatment. We may retain electronic records indefinitely for use if you return for another episode of treatment.

6. Use of children’s personal information

We will only collect personal information about children under 16 in accordance with data protection laws. We will keep a child’s personal data until the child reaches the age of 25.

7. Use of our website

When using our website we may collect personal information about you. We may collect data such as your computer’s Internet Protocol (IP) address, cookies, browser type and version, visited pages, time and date of visits and time spent on the site pages.

We may use your information for improving the quality of our website or to enable us to contact you with relevant offers or market research questions.

Please be aware that West Thames Physiotherapy Ltd website may contain links to other sites that are not covered by this Privacy Policy. We encourage users to review the Privacy Policy of each website visited before disclosing any personal information.

The security of your personal information is of the upmost importance to us and we use commercially acceptable methods of protection, but please be reminded that 100% security cannot be guaranteed for transmissions over the internet.

8. Sharing your personal information

Your personal information will not be used or shared with third parties.

9. Disclosure of your personal information to other Health Care Professionals.

Your personal information may be used to communicate with other health care providers in response to a clinical need or in response to your communications. This may include, but is not limited to, GP’s, consultants, Occupational Health teams, medical referrers or other Health Care Professionals

10. Your information rights and responsibilities

You have the right to request a copy of all the personal information we hold on you. Please make any requests in writing.

11. Date

This Privacy Policy is effective as of April 2018.

We reserve the right to update or change our Privacy Policy at any time and you should re-check the wording periodically. If we make any material changes to this Privacy Policy, we will notify you by placing a prominent notice on our website.

12. How to contact us

Our data protection officer is Lee Remedios.

If you have any queries relating to our use of your personal information or this Privacy Policy, please contact us at:-

West Thames Physiotherapy Ltd, 31 Hounslow Road, Whitton, Middlesex, TW2 7BZ

T: 0208 893 8676


Our team of therapists are skilled in treating patients of all ages and levels of fitness.

Neck pain
Neck pain
We are experts in assessing and relieving neck pain, whether sustained through injury, stress or poor posture.

Pilates works the core muscles to improve posture and balance, flexibility, stability and strength. At West Thames Physiotherapy we offer both group classes and 1-1 sessions.
Problems with your lower back can cause pain, tingling or numbness from your back all the way to your toes.